Why choose KLM

Every day, we do our very best to be your favourite airline. Find out why our passengers keep flying with us.


We know flying is not the most sustainable way to travel. We’re committed to creating a more sustainable future for aviation. Check how we do this and how you can help.

More on sustainability

Direct flights around the globe

We fly direct to more than 150 destinations around the world. Just sit back and relax while we take you where you need to go!

Check all destinations

Favourable flight schedules

Make the most of your trip with convenient departure and arrival times – fly to your destination at a decent hour. Our flights fit your schedule, not the other way around.

Best airline for passengers

In 2023, we’ve been awarded the APEX World Class Award for best airline for passengers! This award is the highest category in APEX’ global awards within the airline industry. It represents exceptional recognition of achievements in safety, well-being, and sustainability.

Typo? No charge

Booked your flights and discovered a mistake in the name on your ticket? No worries: if it’s only a typo, we’ve got you covered. We don’t charge you for being human.

See how to correct a typo

We’ll keep you informed

From the moment you book your ticket until you board your flight, we’ll let you know right away if your flight is delayed or disrupted or if your gate changes.

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Disruption? We got your back

Is your flight disrupted? You can count on us. We’ll inform you right away by phone or e-mail of the flight change or cancellation. Next, we’ll immediately get to rebooking you on the first available flight. The moment we find a free spot, we’ll contact you again about your new flight schedule. Naturally, we’re here to help if you want to change to a different flight or if you have any other questions.

If your new flight doesn’t depart the same day, we won’t let you fend for yourself. From a cup of coffee to a hotel stay, we are serious about making you comfortable.

24/7 service on social media

Questions, requests, or don’t want to miss out on what we’re up to next? We’re here for you around the clock, in 10 languages, and on the channel of your choice.

Onboard care & comfort

We always aim for excellent service! If you have any remarks, please inform our cabin crew. They’ll do their very best to make your flight as comfortable as possible.

Fly more, benefit more

It pays to be a Flying Blue member. Every time you travel with KLM or on partner flights, you earn Miles. You can spend them on reward tickets, extra options, and discounts on a whole range of products and convenient services. Plus, the more you fly, the closer you get to the next tier levels – Silver, Gold and Platinum – which means enjoying even more exclusive perks.

Join Flying Blue

We value your feedback

Throughout your journey, your experience is what counts! We let independent research agencies conduct surveys to find out what you think of us and our services. Based on your feedback, we evaluate and try to improve our services. Your personal data will never be used for commercial offers or mailings unless you’ve given us your explicit permission.

After your flight or after contacting our KLM Customer Contact Centre, you may receive an invite for 1 of our surveys:

  • Satisfaction and Service Conformity surveys (by Kantar and Qualtrics)
  • Contact Centre Evaluations (by BVA and MediaTech)

We also participate in studies executed by third parties such as IATA and Schiphol. Additionally, we run several ad hoc studies with agencies such as Beautiful Lives, CSpace, Miles Research, Insites Consulting, Added Value and others.