Why book directly on the KLM website?
No hidden costs
Transparent pricing
We’re clear about costs. When you book directly with KLM, the price you see is the price you pay.
No unpleasant surprises
By booking on the trusted KLM website, you avoid hidden fees like those often added elsewhere.
Book with peace of mind
Choose with confidence, knowing your journey begins with transparency and clear communication.
24/7 customer service
Always available
Wherever you are and whenever you need us, we're here to help day and night.
Multi-language support
We speak many languages to provide clear communication and the support you need.
Contact us your way
You can reach us through the channel that works best for you. We're here to help, your way.
Seamless travel
Automatic rebooking
Flight cancelled? We’ll do our best to automatically rebook you on the next available flight.
Always informed
Receive real-time updates about your trip to stay informed every step of the way.
Worry-free journeys
We handle the unexpected, so you can travel worry-free and enjoy the experience.
Why choose KLM
Favourable flight schedules
Make the most of your trip with convenient departure and arrival times. Fly at a decent hour: our flights fit your schedule, not the other way around.
Best airline for passengers
In 2025, we once again won the APEX World Class Award for best airline for passengers! That's the highest honour in APEX’s global airline awards. And it recognises our commitment to you: safety, well-being, and sustainability.
Flight disrupted? We got your back
We’ll notify you right away by phone or e-mail of any flight change or cancellation. Next, we’ll start rebooking you on the first available flight. The moment we find a seat, we’ll contact you about your new flight schedule.
Prefer a different flight or have questions? We're here to help.
If your new flight isn't the same day, we won’t let you fend for yourself. From a cup of coffee to a hotel stay, your comfort matters to us.
Onboard care & comfort
We always aim for excellent service! If you have any remarks, please inform our cabin crew. They’ll do their very best to make your flight as comfortable as possible.
Enjoy more with Flying Blue
As a Flying Blue member, you earn Miles to enjoy extra benefits during your trip. But you can also use your Miles in meaningful ways, such as donating to charity or contributing to additional SAF (alternative aviation fuel). Many Flying Blue members are already making the most of these options.
We value your feedback
We work with independent research agencies to gather your feedback and use it to improve our services. Your personal data is never used for commercial offers or mailings unless you’ve explicitly agreed.
After your flight or contact with our Customer Contact Centre, you may be invited to take part in one of our surveys:
- Satisfaction and Service Conformity surveys (by Kantar and Qualtrics)
- Contact Centre Evaluations (by BVA and MediaTech)
We also join broader studies by third parties such as IATA and Schiphol. Additionally, we run ad hoc studies with agencies like Beautiful Lives, CSpace, Miles Research, and more.
Frequently asked questions
KLM offers seamless travel, comprehensive services, travel flexibility, and support before, during, and after your journey.
KLM provides easy booking, online check-in, digital boarding passes, and real-time updates via the KLM app.
KLM offers continuous support via its app, service desk, and real-time travel alerts.