Cash refund

Don’t want to take your planned KLM flight anymore? Most likely, you would like a refund of your ticket. We’ll explain our policy: when you’re eligible for a refund and how to request it.

How to request a refund

You can request a cash refund for the unused part of your trip via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also give us a call, but please note that a fee may be charged.

Request a refund

Your request will be processed within 7 days. Keep in mind that all flights in your booking will be cancelled as soon as you request a refund. If your flight is scheduled in the future, we kindly ask you to apply for a refund on time. Otherwise, our cabin crew might still expect you on board, which could delay the boarding process for other passengers.

Check the status of your refund

Have you requested a refund already? You can easily check the status of your request.

Check refund status

Didn’t book via KLM?

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all the information needed to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.

How to request a refund

You can request a cash refund for the unused part of your trip via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also give us a call, but please note that a fee may be charged.

Request a refund

Your request will be processed within 7 days. Keep in mind that all flights in your booking will be cancelled as soon as you request a refund. If your flight is scheduled in the future, we kindly ask you to apply for a refund on time. Otherwise, our cabin crew might still expect you on board, which could delay the boarding process for other passengers.

Check the status of your refund

Have you requested a refund already? You can easily check the status of your request.

Check refund status

Didn’t book via KLM?

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all the information needed to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.

Exceptions

Did you pay for your ticket by bank transfer or through Alipay? After you've submitted your refund request, we’ll contact you to ask for the Chinese name of your bank account. After confirmation, the refund will be processed.