Disruptions at other airports than Schiphol
Cancellations and missed connections
If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.
重新預訂
如果新航班於翌日起飛，您可能要安排酒店住宿。
- 請聯絡客戶服務員以安排酒店禮券。
- 您亦可自行預訂酒店。
您可以申請報銷所有合理費用。以下是報銷指引：
- 如有需要，您可以購買小型必需品，例如衣物及洗漱用品。
- 膳食：每人每餐最高 25 歐元（或如有提供則為等值當地貨幣）（如房價不包括早餐，則包括早餐）。
- 往返機場接送：每程最高 50 歐元。
- 酒店：我們將報銷標準酒店住宿費用。
Full refund
If you decide not to travel after the cancellation, you can request a full refund of your ticket and extra options.
If you miss your connecting flight, we will automatically rebook you onto the next available flight.
Rebooking
- If available, you can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.
額外費用報銷
- 膳食：每人每餐最高 25 歐元或等值當地貨幣（如房價不包括早餐，則包括早餐）。
- 往返機場接送：每程最高 50 歐元或等值當地貨幣。
- 酒店：標準酒店住宿。建議您自行尋找酒店住宿。請注意：只能在已錯過航班的實際起飛時間後，才能自行重新預訂。重新預訂後，行李亦會自動被重新託運。
Rebook and refund
If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.
Rebooking
突發開支報銷
如果您的新航班於翌日起飛，而您今晚無法回家，您可以自行安排酒店住宿。
- 請前往 Schiphol Airport - 史基普機場的自助服務櫃枱，以安排酒店禮券。
- 您亦可自行預訂酒店。
- 託運行李將留在機場。
- 如有需要，您可以購買小型必需品，例如衣物及洗漱用品。
您可以申請報銷所有合理費用。以下是報銷指引：
- 膳食：每人每餐最高 25 歐元（如房價不包括早餐，則包括早餐）。
- 往返機場接送：每程最高 50 歐元。
酒店：標準酒店住宿。建議您透過 Booking.com 、 Expedia.nl 、 NH-hotels.com 、 我們的應用軟件 或機場的自助服務櫃枱尋找酒店住宿。
Full refund
If you decide not to travel after the cancellation, you can request a full ticket refund and extra options.
If you miss your connecting flight, we will automatically rebook you onto the next available flight.
Rebooking
- Make sure to update your contact details via My Trip, so we can reach you.
- You can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.
額外費用報銷
- 膳食：每人每餐最高 25 歐元（如房價不包括早餐，則包括早餐）。
- 往返機場接送：每程最高 50 歐元。
酒店：標準酒店住宿。建議您透過 Booking.com 、 Expedia.nl 、 NH-hotels.com 、 荷航應用軟件 或機場的自助服務櫃枱尋找酒店住宿。請注意：只能在已錯過航班的實際起飛時間後，才能自行重新預訂。重新預訂後，行李亦會自動被重新託運。
In the unfortunate event of missing your flight, you travel on another flight or cancel your trip and receive a travel voucher.
Rebook yourself
Request travel voucher
- You can request a travel voucher valid for 1 year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights offered on our website or the Air France website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
Do you want to change your travel plans? We recommend using the self-service options. You can use the self-service options on My Trip by logging in, either with your account or your booking details.
If you prefer not to travel or change your travel plans due to operational inconveniences at the airport, you can reschedule your travel plans following our guidelines.
You can read more about your rights to assistance and compensation on our website in case of cancellations and delays.
Delayed baggage
We will make sure to deliver it to you as quickly as possible. To help us do so, please report it as delayed upon your arrival. For most destinations (except the UK), you can do this online within 48 hours of arrival.
在幾乎所有情況下（英國除外），您都可以在抵達後48小時内在綫報告行李延誤。請準備好您的預定代碼。填寫表格時，您將看到接下來如何操作。
如果在綫報告不起作用，您也可以在抵達機場后向代理咨詢，或致電荷航客戶聯絡中心。
You can find the status of your baggage via our online tracking information. Please have the reference number and the last name you used during the registration of your delayed baggage at hand.
Note that due to the current situation, it may take a few days to update the status of your baggage. Worldwide, several airports face exceptional operational conditions. This may affect the delivery of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.
Yes, you can change the delivery address online. Please have the reference number and the last name you used during the registration of your delayed baggage at hand. To ensure the correct information is used to deliver your baggage, we kindly ask you to notify us as quickly as possible.
Usually, you will receive the baggage within 2-3 days. Please note: several airports worldwide are facing exceptional operational conditions. This may affect the delivery date of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.
When you reported your delayed baggage, you could choose multiple options for returning. If you have selected ‘airport pick-up’ and received a message that the baggage has arrived, you can come to the airport to pick it up. Unfortunately, getting to the airport before receiving this message is not helpful.
In case the delivery of your baggage is delayed, reasonable expenses for necessary so-called first needs will be reimbursed. Please keep the purchase receipts.
To report delayed baggage and/or check the status of your baggage, we advise you to visit the link below.
If you cannot find the information you need online, you can also see an agent in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.
If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.
Although your baggage is equipped with a tracking device, such as AirTag or SmartTag, we kindly ask you not to come to the airport.
The tracking device may provide information about your baggage's whereabouts but is not linked to our systems. Due to internal processes and customs procedures, it may take some time before your baggage becomes available for delivery or pickup, depending on the airport's options.
Rest assured, you will receive a notification when your baggage is ready for pickup or delivery. Please don't forget to activate the lost mode on your tracking device and update your contact details. This will help us to reach you quickly if necessary.
How to prepare
Waiting times can vary depending on the day and time. Please also check the airport’s website or app for the most current information.
Please note that you can only check in your baggage at one of the KLM desks on the same day your flight departs.
If you are travelling with a small bag or hand baggage only and have already received your boarding pass, you can proceed directly to security. Check the airport screens for your gate number.
Check which types of assistance are available and how you can arrange this service. However, assistance services do not guarantee priority access to the security lanes.